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IT Service Desk Team Leader

Band 6

Main area
Information Technology
Band 6
37.5 hours per week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
Guy's & St Thomas'
Central London
£33,660 - £43,307 p.a.inclusive of HCA
18/10/2018 23:59

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results – for the second year running.

You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.

We think you will enjoy working for us but you don’t have to take our word for it – 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy’s and St Thomas’ as a place to work.

Job Summary

Guy’s and St. Thomas’ Foundation Trust are looking to recruit a IT Service Desk Team Leader for our Service Desk based Waterloo, London. We provide IT services to two large NHS hospitals (Guy’s and St. Thomas’), various satellite units and community based PCTs. This service supports over 14,000 users based in various locations in and around London. 

The Service Desk Team Leader is responsible for the day to day delivery of support of the Trust’s IT customer base. The position holder will manage and be the technical lead for a small team, interacting with customers remotely and playing a large part in maintaining the professional image of the IT department.

Managing the allocation of work throughout the Service Desk team, they will be expected to proactively manage targets and ensuring that outcomes are delivered in line with the department’s SLAs and all risks are managed effectively, ensuring priority issues and both technical and management escalations are effectively triaged and resolved. 

This role will interact closely with the 2nd and 3rd line support areas within IT to assist with establishment the root cause of incidents, communicate relevant information and disseminate appropriate technical updates to the Service Desk team. 

The role is responsible for the efficient and effective delivery of the services provided by the Service Desk Team

The role involves both a reactive and a pro-active approach to the delivery of service and is focused on maintaining and improving the levels of service that the IT function provides to the Trust.

Successful candidates will be required to work shift patterns to cover the service desk’s opening hours of 8am – 6pm Monday to Friday.

Closing Date: 18 October 2018 at Midnight

Interview Date: 30 October 2018

For further details

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

If you have problems applying, contact

020 7188 7897

The main telephone number for recruitment is 0207 188 1700.

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