Current vacancies at the Trust

Senior Applications Support Analyst

Band 7

Main area
Applications Management
Band 7
37.5 hours per week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
75 York Road
£38,035 - £48,256 p.a inclusive of HCA
25/06/2018 23:59

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results – for the second year running.

You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.

We think you will enjoy working for us but you don’t have to take our word for it – 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy’s and St Thomas’ as a place to work.

The Senior Support Analyst is responsible for the technical resolution of application support incidents and problems across a variety of technical platforms across the Trust’s suite of applications. Managing a small team, the role will involve developing relationships with stakeholders in clinical and

non-clinical business areas, liaison with third party suppliers and working with internal technical teams to resolve incidents, understand root cause and deploy fixes/changes to the production environment.

Applications Management are responsible for the technical resolution of incidents and problems for transitioned hospital applications.

  • Incident and request escalations from 1st Line 
  • Root cause analysis and continued service improvement
  • Monitoring and capacity management
  • Implementation of fixes, upgrades, changes
  • Change impact assessments (CAB)
  • Test and integration management
  • Technical documentation (Service Catalogue)
  • Project transitions into service
  • Participant in the on-call rota
  • Maintain key relationships with application stakeholders
  • Clinical and non-clinical business leads
  • Internal technical teams
  • Supplier management (SLA)

Previous applicants need not apply.

Closing date: 18th June 2018 at midnight
Interview date: 28th June 2018

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Apply online now

Further details / informal visits contact

Zahid Mahmood -

If you have problems applying, contact

020 7188 7188

The main telephone number for recruitment is 0207 188 1700.

© 2018 Guy's and St Thomas' NHS Foundation Trust King's Health Partners - pioneering better health for all