Current vacancies at the Trust

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Applications Support Analyst

Band 6

Main area
Applications Management
Band 6
37.5 hours per week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
75 York Road
£36,481.20 - £44,044 p.a. inclusive of HCA
06/09/2019 23:59

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in Lambeth, Southwark and Lewisham, as well as specialist care for patients from further afield including cancer, renal, orthopaedic and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

The commitment of our 17,100 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2018 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

The post holder will lead on and be responsible for the resolution of systems incidents reported via the IT Service Desk for critical Trust clinical systems. They must have an understanding of the technical complexities these systems have and be able to offer a technical response to business problems in non-technical language. They will be required to perform real time diagnostic analysis (root cause analysis) to ensure that systems remain fully functional and that patient care or a service/department’s ability to deliver critical functions are not compromised.

Applications Management are responsible for the technical resolution of incidents and problems for transitioned hospital applications.

Applications Management are responsible for the technical resolution of incidents and problems for transitioned hospital applications.

  • Incident and request escalations from 1st Line 
  • Root cause analysis and continued service improvement
  • Monitoring and capacity management
  • Implementation of fixes, upgrades, changes
  • Change impact assessments (CAB)
  • Test and integration management
  • Technical documentation (Service Catalogue)
  • Project transitions into service
  • Participant in the on-call rota
  • Maintain key relationships with application stakeholders
  • Clinical and non-clinical business leads
  • Internal technical teams
  • Supplier management (SLA)

Previous applicants need not apply.

For Further Details:

Zahid Mahmood -

Closing date: 6 September 2019 at midnight


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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

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Further details / informal visits contact

Zahid Mahmood -

The main telephone number for recruitment is 0207 188 1700.

© 2018 Guy's and St Thomas' NHS Foundation Trust King's Health Partners - pioneering better health for all