Current vacancies at the Trust

Please wait, loading

Senior PALS Co-ordinator

Band 5

Main area
Patient Advice and Liaison Service (PALS)
Band 5
37.5 hours a week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
Guy's and St Thomas' NHS Foundation Trust
£27,627 - £35,529 p.a inclusive of HCA
18/11/2018 23:59

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results – for the second year running.

You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.

We think you will enjoy working for us but you don’t have to take our word for it – 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy’s and St Thomas’ as a place to work.

We are looking for a highly motivated and enthusiastic colleague to join us as the Senior PALS Co-ordinator in the Patient Advice & Liaison Service (PALS) at Guy's and St Thomas'.

The post holder will be working as part of a team to provide an effective and efficient high quality patient focussed PALS service by providing on the spot help and speedy resolution to problems for patients, their carers and members of the public; responding to complex and sensitive concerns on the phone and in person from people using our services.

The post holder will be responsible for the operational day to day running of the service; supervising and supporting PALS staff and volunteers working within the team with case work and particularly complex cases. They will contribute to the preparation of reports on the activity of PALS for the Trust Board and Directorates and will deputise for the PALS Lead.

A pro-active team worker, the successful candidate will be non-judgemental, sensitive to the needs of patients, demonstrate calm professionalism at all times and have experience of supporting a team and preparing reports.

Interviews due to take place week beginning: week beginning 3rd December

Timewise helps businesses to attract and develop the best talent through flexible working.Positive about disabled peopleCare quality commission - Good

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Please contact Annie Hardy (Senior PALS Co-ordinator) via email on

If you have problems applying, contact
Corporate & CEF Recruitment Team
New City Court, Guy's Hospital
Great Maze Pond Road

The main telephone number for recruitment is 0207 188 1700.

© 2018 Guy's and St Thomas' NHS Foundation Trust King's Health Partners - pioneering better health for all