Current vacancies at the Trust

Patient Feedback Facilitator

NHS AfC: Band 6

Main area
Patient Experience
NHS AfC: Band 6
Full time
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
St Thomas' Hospital
£31,878 - £42,046 p.a. in HCA
Today at 23:59
Interview date

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results – for the second year running.

You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.

We think you will enjoy working for us but you don’t have to take our word for it – 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy’s and St Thomas’ as a place to work.

Are you committed to improving the experience of patients using services in the community and our hospitals? We are looking for an enthusiastic and self-motivated individual to support the management of various projects relating to patient experience and the implementation of the Trust’s patient and care experience priorities.


You will have proven data analysis skills to enable analysis and interpretation of a range of patient experience data, both quantitative and qualitative. You must have demonstrable experience of using a broad variety of social research techniques to seek the views of a range of stakeholders.   You will be a source of information and advice with regard to good practice in respect to capturing patients’ feedback and involving patients and carers in making improvements in response to continuous feedback.


The role will support the management and ongoing development of a range of feedback mechanisms within the Trust including supporting the management of a near-time patient feedback system, mystery shopping programme and helping colleagues to make effective use of patient experience data to improve our services.


You should be educated to degree level (or equivalent experience) with a minimum of two years experience of patient and public involvement, ideally within the NHS, social research sector, public or voluntary sector organisation.


For more information, please contact Sarah Allen, Head of Patient Experience on 020 7188 9080

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Apply online now

Further details / informal visits contact

For more information, please contact Sarah Allen, Head of Patient Experience on 020 7188 9080

If you have problems applying, contact
Corporate & CEF Recruitment Team
New City Court, Guy's Hospital
Great Maze Pond Road

The main telephone number for recruitment is 0207 188 1700.

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