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Project Support Officer

Band 5

Main area
Project Support Officer
Band 5
37.5 per week
Job ref
Guy's and St Thomas' NHS Foundation Trust
Employer type
Education Centre, York Road, SE1 7NJ
London, Waterloo
£27,627.60 - £35,529.60 p.a inclusive of HCA
22/11/2018 23:59

Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results – for the second year running.

You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.

We think you will enjoy working for us but you don’t have to take our word for it – 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy’s and St Thomas’ as a place to work.

JOB TITLE:                        Project Support Officer

GRADE:                            Band 5

HOURS:                            37.5 per week

RESPONSIBLE TO:             Project/Programme Manager

ACCOUNTABLE TO:            Head of Programmes

Guy’s & St Thomas NHS Foundation Trust


Guy's and St Thomas' is one of the largest hospital trusts in the country, with a staff of over 16,000, a turnover of over £1.5 billion and around 2.4m patient contacts a year. The Trust comprises two of London’s oldest and best known teaching hospitals. The hospitals have a long history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation.

We provide community health services for adults and children across Lambeth and Southwark, allowing us to deliver seamless care for our patients. We deliver services in a variety of locations, including in GP practices, health centres, schools, community buildings and in patients’ homes. Last year, we had more than 800,000 patient contacts in community services.

As a Trust, we have an important leadership role in the NHS locally and have therefore recently taken the decision to create a healthcare alliance with Dartford and Gravesham NHS Trust as a founding member.

We are part of King’s Health Partners, one of six Academic Health Sciences Centres (AHSC) in England, brings together three of the country’s leading NHS Foundation Trusts, Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley, with a world-class university, King’s College London.. Our university partner, King’s College London, is ranked in the top 20 universities in the world and having a world-class university at the heart of our partnership means we are able to attract the best clinicians and scientists from across the globe to deliver research, education and clinical services. 


Department Information


Within the Trust the DT&i (Data, Technology & Information (DT&i) Directorate is responsible for the delivery of information systems and services to the whole organisation to support clinical and business integration. It leads in the development of IT strategy and directing all delivery programmes and services. DT&i provides a range of critical IT services many of which are running 24-7. It is also responsible for ensuring that IT Governance is executed effectively in order that the Trust complies with its information obligations.


The portfolio of IT project work currently consists of circa 60 projects (both clinical and non-clinical) with an annual budget of approximately £30m. The post-holder will gain exposure across a wide range of projects, in terms of size, and technical/clinical complexity. Programme teams are reshaped to respond to the changing requirements, which will offer the right candidate further career development opportunities.


Organisational Values


The post holder will:

  • Put patients first - consider the patient’s needs and wishes in all that they do
  • Take pride in what they do – strive for highest standards on own work and challenge colleagues to do the same
  • Strive to be the best – in terms of patient care & teamwork
  • Act with integrity - maintain the privacy & dignity of patients, work with integrity and be trustworthy, be accountable for own work
  • Respect others – patients, visitors and colleagues. Actively give and receive feedback.
  1. Job Summary


The Project Support Officer sits in the Programme and Project Delivery Function of Business Systems. The Portfolio of work currently consists of 60 projects (both clinical and non clinical) with an annual budget of approximately £30m. The PMO office is designed to ensure that robust programme and project management processes are followed so that the delivery on all projects is closely monitored in terms of quality, delivery to timescales and spend.


The Project Support Officer works with the Head of Programmes, programme managers and project managers on supporting delivery, ensuring high levels of governance and appropriate standards and processes are in place within the IT&T Portfolio. This is aided by providing necessary guidance support and Project Admin support.


This role will be an integral part of the Project Delivery Team and has been developed to provide comprehensive, high quality portfolio administrative support services to the Head of Programmes, programme & project managers.


The post holder will be lined managed by the Head of Programmes but will be expected to work independently on different portfolios of work, under a programme or project manager and to use initiative to fulfil the responsibilities of the role.


The main responsibilities of this key role within the team are;

  • To provide a full and comprehensive Project Support to the IT&T Portfolio
  • supporting one or more projects / or programme as allocated by Head of Programmes
  • To act as secretariat to the project/s or programme:


  1. Key Working Relationships


  • Portfolio Management Office
  • Programme Managers
  • Project Managers
  • IT Procurement department
  • Head of Programmes /IT Senior Management
  • Clinical Board members (Trust Management Executive level)
  • Non Clinical Board members (Trust Management Executive level)



  1. Duties and Responsibilities


Overall Administrative duties

  • Providing full Project/Programme administration support. This includes providing
  • necessary support to the Programme managers within the Portfolio as instructed by the Head of Programmes
  • Completing requisitions for goods and services required within the Portfolio as and when requested. Updating Cost Tracker and assisting with monthly reconciliations.
  • Collate and co-ordinate the project/programme weekly and monthly updates for a number of IT Boards/Groups
  • Ad hoc administration – filing records, communication with suppliers/other departments, progress chasing etc
  • Ability to communicate at all levels, e.g. with project managers, programme managers, Department Heads, Directors and stakeholders.
  • Provide support to the Head of Programmes as and when required
  • Undertake any Senior Management team ad hoc tasks as and when required.
  • Assisting with the risk and issue process for projects/programmes within Programme Delivery including obtaining updates on actions and collation of the information provided


Project/Programme Boards

  • Providing secretariat and admin support to the Project/Programme Board
  • Supporting and contributing the KPIs for Programme Delivery
  • Attendance as secretariat at the weekly/monthly/ad-hoc meetings
  • Preparation of meeting agendas
  • Supporting to managing Risks and Issues, dependencies, benefits, project budget tracking, milestones and project plans
  • Collation & printing of papers for the project/programme boards
  • Preparing formal and published minutes, chasing action updates
  • Arranging necessary pre meetings with the relevant Chair/SRO, project and programme
  • managers and liaison with speakers /attendees
  • Undertaking any ad hoc tasks resulting from these meetings. Liaising with the Executive
  • Directors office concerning NCPB issues
  • Quality Assurance of meeting documentation, prior to release to attendees

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

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Apply online now

Further details / informal visits contact

Emily Yates Head of Programmes

Guy's and St Thomas' NHS Foundation Trust

Data, Technology & Information Directorate (DT&i)

T: 020 7188 9613 (ext 54849)



If you have problems applying, contact
Corporate & CEF Recruitment Team
New City Court, Guy's Hospital
Great Maze Pond Road

The main telephone number for recruitment is 0207 188 1700.

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